FAQS

  • Check In / Check Out Times

    Check-in time is 4:00pm and check-out time is 11:00am. The pin-code is programmed to begin working at 4:00pm. We do not accept cash at the property.

  • Check In Information

    Prior to your arrival, you will receive an email from us containing your unique pin-code & room number to gain entry into the hotel. The pin-code will be entered on the labeled key box on the exterior of the hotel, vestibule, elevators & guest room door. Two key-fobs will be left in your guest room on the kitchen counter. You may use either throughout your stay, however the key-fobs must be left at the front desk or in your room upon departure to avoid a $25 fee.

  • Parking Information

    The closest available parking is the Pearl/Ionia City Parking Ramp just 1 block north of the hotel entrance on your left side.

  • Key Code and Key Fobs

    During your stay you are able to use your unique provided key code or key fobs to access the building, elevators, guest room and amenity spaces. Failure to return your key fobs or leave them in your suite upon departure will result in a $25 fee per fob.

  • Residential-Style Service

    We practice residential-style service at our hotel. Our Front Desk and Maintenance personnel are here and ready to assist you daily between 10am and 6pm. Any requests that may arise during your stay, please email, call, or visit us at the front desk. Outside of these hours, all requests should be emailed to request@mortonhotelgr.com for prompt follow-up the next day.

  • After-Hours Service Calls

    For after-hours maintenance emergencies that require immediate attention such as no electricity, no water, heat or air-conditioning, water leaks or other emergencies, please dial 616-776-6983 and relay the state of the request to our Amway Hotel Security team for resolution and dispatch of appropriate personnel. Dial 911 immediately for fires, life safety, medical emergencies or suspicious activity.

  • Laundry

    All guest rooms are equipped with a full-size washer and dryer. One laundry soap is provided at the beginning of your stay. Should you require additional, they are available for purchase in The Morton Market next to the front desk from 10am – 6pm.

  • Trash Instructions

    Should you need to take out your trash, waste receptacles can be found on every floor, in the trash room next to the ’06 or ‘12 suite on the 10th and 11th floor.

  • Kitchen Appliance Instructions

    To get you started, automatic dishwasher packets and laundry soap are provided. Additional items are available for purchase in the Morton Market next to the front desk between 10AM and 6PM. Ice is available in the freezer of your refrigerator. Before your departure, we ask that any dirty dishes are placed in the dishwasher and the cycle is started.

  • Housekeeping Protocols, Cleaning Schedule, and Fees

    We pride ourselves on residential-style service. Housekeeping service is provided prior to your arrival using EPA-approved disinfectants on hard surfaces and high touch points in and around the suite including, but not limited to: door knobs, faucets, alarm clocks, phones, remote controls, elevator buttons, door handles, etc.

    • Full stayover cleaning service, including linen and terry change, is provided once per week for stays that are seven or more consecutive nights. If you require or request cleaning service outside of this schedule, there is a $75 cleaning fee. Requests can be made through the front desk or by emailing request@mortonhotelgr.com.

    • If you are having your suite serviced, it is our policy that you and your pet vacate the room, your pet is caged, or you are present and can monitor your pet on a leash, for the safety of our team members

  • Pet Cleaning Fee

    Please be aware that a non-refundable pet cleaning fee may be applied for excessive cleaning required to prepare and sanitize the room for the next guest. If room fumigation is required due to pest infestation an additional fee over and above the cleaning fee will apply.

  • Acceptable Pets

    We welcome all well-mannered dogs. Dog breeds of all sizes are welcome with limitations. The following breeds must provide an AKC Good Canine Citizen Certificate prior to arrival: Rottweiler, Pit Bulls (including, but not limited to, American Staffordshire Terriers, American Staffordshire Bull Terriers), Doberman Pinschers, German Shepherds, Malamutes, Husky, Akita, Chow, hound dogs. We reserve the right to require immediate removal of any pet(s) that displays dangerous or unacceptable behavior, including, but not limited to, biting, excessive noise (such as barking), evidence of disease, or urination / defecation in public areas or your guest room or lack of proper certification. No more than two (2) pets may occupy a guestroom at any time. Each guest is responsible for all charges that relate to the removal of his / her pet, including but not limited to transportation and kennel charges.

  • Pet Vaccinations

    Your pet(s) should have all recommended vaccinations currently up-to-date, and you agree to obtain and provide current records from a licensed veterinarian regarding your pet(s) should they be requested from you at any time.

  • Pet-Friendly Areas

    Pets are allowed only in the following areas: lobby, guest hallways, elevators, guest rooms, and pet-play area. Pets are not allowed in the fitness center or the outdoor courtyard. You are responsible for cleaning up after your pet and properly disposing of waste.

  • Pet Control / Containment in Public Areas

    Pets must be leashed, caged, or firmly held when they are in all common areas of the hotel. They are not to be off leash under any circumstance, except the pet play area in the basement of the hotel.

  • Noise Issues

    Comfort and Security of all of our guests is of utmost importance. Our “Quiet Hours” fall between 10pm and 8am. No noise should be heard outside of your guest room at any time including music, TV, voices & pets. Dogs shall not be left to bark while you vacate the premises. Violations of quiet hours may result in a fine and/or eviction from the property.

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