• Deposit Policy

    Credit card deposit of one night room and tax charges will be taken 48 hours prior to arrival.

  • Cancellation Policy

    For any length of stay less than 30 nights, all cancellations must be confirmed prior to 48 hours before the start of the reservation or be subject to a 1 night late-cancel fee.

    For any length of stay 30 or more nights, all cancellations must be confirmed prior to 1 week before the start of the reservation or be subject to a 1 week late-cancel fee.

  • Guarantee Policy

    A valid credit card is required prior to arrival in order to receive a unique pin-code to gain entry to the lobby, elevators, and your guest room. You will receive an email prior to arrival to complete your check-in. Check-in time is 4:00pm and check-out time is 11:00am. The pin-code is programmed to begin working at 4:00pm. We do not accept cash at the property.

  • Key Code and Key Fobs

    During your stay you are able to use your unique provided key code or key fobs to access the building, elevators, guest room and amenity spaces. Failure to return your key fobs or leave them in your suite upon departure will result in a $25 fee per fob.

  • Housekeeping Protocols, Cleaning Schedule, and Fees

    We pride ourselves on residential-style service. Housekeeping service is provided prior to your arrival using EPA-approved disinfectants on hard surfaces and high touch points in and around the suite including, but not limited to: door knobs, faucets, alarm clocks, phones, remote controls, elevator buttons, door handles, etc.

    • Full stayover cleaning service, including linen and terry change, is provided once per week for stays that are seven or more consecutive nights. If you require or request cleaning service outside of this schedule, there is a $75 cleaning fee. Requests can be made through the front desk or by emailing

    • If you are having your suite serviced, it is our policy that you and your pet vacate the room, your pet is caged, or you are present and can monitor your pet on a leash, for the safety of our team members

  • Smoking Policy

    The Morton Hotel is a 100% Non-Smoking environment — including all indoors, common spaces, guest rooms, and public amenity spaces such as fitness center, pet play area, terrace, and lobby. Evidence or smell of smoke of any kind, in any guest room will result in a $500 cleaning fee applied to your reservation.

  • Noise Policy

    Comfort and Security of all of our guests is of utmost importance. Our “Quiet Hours” fall between 10pm and 8am. No noise should be heard outside of your guest room at any time including music, TV, voices & pets. Dogs shall not be left to bark while you vacate the premises. Violations of quiet hours may result in a fine and/or eviction from the property.

  • Fire and Emergency Protocols

    In the event of a fire alarm, you should be aware of the following: available exits, location of pull stations and location of fire extinguishers. Evacuate the building using stair cases only, do NOT use the elevators. Do not re-enter the building until management or fire department officials confirm that it is safe to return. If a fire occurs in your area, you should take these steps as quickly as possible: activate the nearest fire alarm pull station, immediately dial 911 and evacuate immediately.

  • Emergency Procedures

    Immediate action is required if the National Weather Service issues a Tornado Warning for our area. Move directly to the B level of the building using a staircase, do not use the elevator. If you are unable to reach the lower level, move to interior hallways or small rooms and avoid areas with glass. Your personal safety and security are of utmost importance to us. You should always be aware of your safety by keeping your guest room door locked at all times, even while stepping away for a few moments. To keep yourself safe, do not share your room number with anyone. Keep all personal items secured in the provided safes in your room and report any suspicious activity to the front desk or by dialing 911 if you feel threatened.

  • Firearms Policy

    The hotel prohibits persons from carrying or otherwise possessing a firearm on hotel property, including carrying firearms in an open or concealed manner. The policy applies to all firearms regardless of handgun or long barrel. We reserve the right to request guests and visitors who fail to abide by this policy to leave hotel premises. Failure to leave will result in the Grand Rapids Police Department being contacted. This policy does not apply to law enforcement officers.

  • Pet Cleaning Fee

    Please be aware that a non-refundable pet cleaning fee may be applied for excessive cleaning required to prepare and sanitize the room for the next guest. If room fumigation is required due to pest infestation an additional fee over and above the cleaning fee will apply.

  • Acceptable Pets

    We welcome all well-mannered dogs. Dog breeds of all sizes are welcome with limitations. The following breeds must provide an AKC Canine Good Citizen Certificate prior to arrival: Rottweiler, Pit Bulls (including, but not limited to, American Staffordshire Terriers, American Staffordshire Bull Terriers), Doberman Pinschers, German Shepherds, Malamutes, Husky, Akita, Chow, hound dogs. We reserve the right to require immediate removal of any pet(s) that displays dangerous or unacceptable behavior, including, but not limited to, biting, excessive noise (such as barking), evidence of disease, or urination / defecation in public areas or your guest room or lack of proper certification. No more than two (2) pets may occupy a guestroom at any time. Each guest is responsible for all charges that relate to the removal of his / her pet, including but not limited to transportation and kennel charges.

  • Pet Vaccinations

    Your pet(s) should have all recommended vaccinations currently up-to-date, and you agree to obtain and provide current records from a licensed veterinarian regarding your pet(s) should they be requested from you at any time.

  • Pet-Friendly Areas

    Pets are allowed only in the following areas: lobby, guest hallways, elevators, guest rooms, and pet-play area. Pets are not allowed in the fitness center or the outdoor courtyard. You are responsible for cleaning up after your pet and properly disposing of waste.

  • Pet Control / Containment in Public Areas

    Pets must be leashed, caged, or firmly held when they are in all common areas of the hotel. They are not to be off leash under any circumstance, except the pet play area in the basement of the hotel.

  • Damage to Guest Rooms and Public Areas

    Your hotel account & credit card will be charged for the repair or replacement cost for any damage caused by your pet(s), including clean up.

  • Release and Indemnification

    The guest agrees to release, defend, and indemnify The Morton Hotel and AHC Hospitality from any and all claims or damages related to your pet(s) or your pet’s stay at the Morton Hotel, including any claims by third parties.

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